Help & Support
Customer support
Our operations centre team is available from 8am to 5pm (AEST) Monday through Friday, excluding Australian national public holidays. Support outside of these hours is provided via our after-hours process.
Contact us via phone on 1300 000 FDX (1300 000 339) or email:
Service assurance
Service delivery
Adds/moves/changes for existing customers
1300 000 339 – Opt. 3, Opt. 2
Number management
Focusing on port ins and port outs
1300 000 339 – Opt. 3, Opt. 3
Billing
Invoice, bills, account and payment enquiries
1300 000 339 – Opt. 2